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I lead with clarity, systems thinking and a deep commitment to human‑centred practice. My approach blends strategic direction with hands‑on delivery, enabling teams to navigate change, build capability and deliver with confidence. I specialise in transformation leadership, AI‑enabled ways of working, cross‑functional alignment and creating the conditions for people and organisations to thrive.
I lead with clarity, humanity and a systems mindset.
I excel in making complexity visible and navigable so organisations and teams can move with confidence and assurance.
My approach balances deep empathy for people with a clear understanding of the commercial, operational and technological forces that shape real‑world delivery.
I connect the dots across teams, policies, platforms and incentives, ensuring decisions are grounded in evidence, aligned to strategy and meaningful for the people they affect.
My blend of systems thinking and commercial grounding allows me to create environments where teams feel supported, leaders feel informed and organisations can deliver outcomes that are both human‑centred and commercially sound.
Post‑acquisition, design teams were fragmented and fatigued. Initially hired as the Product Design and Experience Research Director in Australia for our line of business, I was asked to rebuild the design operations, and unify the Australian team with the global organisation. My role then expanded to Australia/US across the line of business.
To reach our goals:
Outcomes reached:
I build resilient, high‑performing design organisations that support delivery excellence through change.
Teams across two merged companies and multiple domains had conflicting priorities. As the Product Design and Experience Research Director for our line of business, I was asked to drive alignment and reduce delivery friction via global collaborations and leadership with global partners in the integration program and merger of businesses.
To reach our goals:
Outcomes reached:
I orchestrate alignment across complex ecosystems and seek to understand as well as absorb risk in order to enable teams to be empowered and collaborate. While there were challenges with global timezones there were opportunities to evolve sync and async practices to enable delivery effectiveness and excellence.
Research practices varied widely, leading to inconsistent insights. As the Product Design and Experience Research Director for our line of business, I was asked to join then co-chair our research operations approach, to create a unified research practice.
To reach our goals:
Outcomes reached:
I embed insight‑driven decision‑making into product strategy. Open sourcing research widely with central repositories and insights sharing forums at different levels of the business enables better shared knowledge and access to data and information.