Experience and product leader. Design and research. Strategy to delivery.

Writing & Speaking

For more than 15 years I've shared what I learn through writing, speaking, teaching and mentoring: on ethical AI, human-centred design, and how product and research teams work. I'm always glad to contribute to events, publications and communities that care about inclusion and open knowledge.

Invite me to speak Read my Medium Read my Substack

Writing and publications

Industry writing

Articles on design practice, agile delivery and research, written as author.

This is Doing: Celebrating Being Better Together (This is HCD)
Design Systems and Agility, parts 1 and 2
Undertaking Design Work Within a Dual or Multitrack Development Process
The Impact of Rushing on UX Teams
Experience Design and Software Engineering Meet in a Bar
Learnings from Virtual Reality Research and Testing
Working Software is the Primary Measure of Progress

Journals and academic publishing

Peer-reviewed work on digital experience and public space.

Designing for E-commerce User Experience in Complex Scenarios, IEEE Software (republished by Futureshapers)
A Temporary Waterfront: Prompting Public Engagement, Routledge
Exploring How Urban Waterfronts Encourage Active Engagement, ArchNet-IJAR (MIT Press)
Doctoral research, three years part-time: compassion in robotics and AI
Master's research thesis, RMIT University: Contributing Factors to the User Experience of E-commerce Websites, with multiple novel contributions to human-centred design and e-commerce experience

Books and edited works

Editing, chapters and expert review.

Career Architecture by Mags Hanley: contributing editor
Activating Urban Waterfronts: chapter co-author
North Star Handbook, Amplitude: reviewer

Industry and government papers

Thought papers and recommendations written with clients and colleagues.

Think Big, Start Small: Capgemini Invent global thought paper (contributor)
NAB Analytics Guild paper (co-author)
Care economy policy recommendations, federal government (contributor)
Health digital services roadmap, federal government (contributor)

Speaking and events

Keynotes and talks

Selected talks at conferences and industry events.

UX Copenhagen: opening keynote, UX and organisation design
Re:Ops and Design Outlook: The Evolving Research Operating Model
REOC23: Rebuilding Research Ops Post-Merger
CX Summit: Driving CX to the Top of the Organisation
UX Australia: talks on design systems, agile and product delivery
1st Conference: Service Design and Design Thinking
Randstad Design Week: Building Better Product and Service Experiences for Learners
Tabar: Creating Great Products by Learning About People Remotely
Academy Xi Future Series: The Future of User Experience Design

Panels and community events

Conversations with practitioners and peers.

Research Melbourne meet-up: panellist
Randstad Design Week, AI and Design: panellist
UX Gatherings mega meet-up: panellist
Melbourne Geek Night: panellist
Web Meetup: speaker

Topics I speak on

Happy to tailor a talk, panel or workshop for your audience.

Ethical and compassionate AI
Research and design operations
Leading teams through mergers and restructures
Service design in government and education
Design, agile and product delivery working together

Community, inclusion and recognition

Community leadership

Building strong disciplines together.

Design Leadership Forum: member
Catalyst: member
This is HCD: chapter team, 2019 to 2023
Tabar (Lean, Agile and Systems Thinkers): crew lead, speaker and facilitator
Make Meaningful Work: contributor
Girl Geek Academy: mentor
Tech Leading Ladies: organiser
Women Techmakers, Google: International Women's Day contributor

Inclusion and ethical practice

I build diversity, equity, inclusion and accessibility into AI ethics, research, service design, workforce strategy and transformation.

APAC employee resource group chair and co-chair, Australia and India
Most popular panel, Women in Tech, Learnapalooza ANZ 2024
Women in tech forums, including ANZ and SEEK
Invited guest, International Women's Day at Google
Certified mindfulness and meditation teacher, class of 2025

Awards and recognition

For team work, delivery and study.

Victorian Premier's Design Awards: finalist, service design
Best Work ANZ, global digital consultancy: retail digital strategy and capability transformation
Hack day awards: REA Group, Envato and SEEK
Melbourne Research Scholarship
Google Anita Borg Scholarship: finalist
Peer Teaching Award, RMIT School of Design
Melbourne Abroad Scholarship, University of Melbourne

Looking for a speaker or contributor?

Keynotes, panels, workshops and guest writing on design, product, transformation and compassionate AI.

Get in touch